Hospitality Foundations Program & Certification

Build real world hospitality skills across all core departments and earn a professional hospitality certification.

Designed for those starting or growing their career in hospitality, with practical knowledge you can apply immediately.

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Hotel receptionist assisting guest at front desk during check-in

What You Will Learn

Build practical skills across all key areas of hospitality

  • Front Office &
    Guest Experience

    Handle check-in, communication, and deliver memorable guest interactions

  • Housekeeping &
    Quality Standards

    Understand room setup, cleanliness, and how to maintain consistent standards

  • Food & Beverage
    Service

    Learn service fundamentals, coordination, and guest engagement in dining settings

  • Hotel Operations
    Overview

    See how departments work together to create a seamless guest experience

  • Complaint Handling &
    Service Recovery

    Respond professionally to guest issues using structured approaches like the HEART model

How the Program Works

A clear and structured learning journey, designed to fit your schedule

  • 1. Learn Through
    Video Lessons

    Access structured, easy-to-follow lessons covering all core hospitality areas

  • 2. Complete the
    Final Assessment

    Test your knowledge through a professional certification exam

  • 3. Earn Your
    Certification

    Receive your certification after successfully completing the program

Take Your Results Further

Optional add-ons designed to enhance your learning, improve your results, and accelerate your career in hospitality

Practice with realistic mock assessments and improve your chances of passing the certification on your first attempt

Download practical templates and guides used in real hospitality operations, ready to apply immediately

Create a structured, professional CV designed specifically for hospitality roles and stand out to employers
Choose How You Want to Access the Program

Get started today,
either with full access through membership
or by purchasing the program individually

Buy This Program

€89

one time
  • Full access to Hospitality Foundations
  • Certification included
  • One-time payment
Buy Course
Unlock with Membership (Best Value)

€49

first month
€20 per month after
  • Hospitality Foundations included
  • Professional Toolkit included
  • Member Community access
  • Continuous new content
  • Cancel anytime
Explore Membership

Why This Program Works

Built to give you practical skills you can apply immediately

  • Practical & Job-Ready

    Learn skills that reflect real hospitality operations, not theory

  • Globally Relevant

    Built for international hospitality environments and standards

  • Structured & Easy to Follow

    Clear progression from fundamentals to certification

Built by Industry Professionals

This program is based on real world hospitality operations experience, focusing on practical skills that can be applied immediately across different departments.

Led by Sjors Martins, with experience in hospitality operations and leadership across international environments.
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Hospitality professional representing Global Hospitality Institute training programs

Frequently Asked Questions

Do I need prior experience in hospitality?

No, this program is designed for beginners as well as those already working in the industry

How long does the program take to complete?

You can complete the program at your own pace. Most learners finish within a few days to a few weeks

Is there a final exam?

Yes, the program includes a final assessment required to earn your certification

What happens if I do not pass the exam?

You will have multiple attempts. If needed, you can reset your exam access through an administrative retake

Is the certification recognized?

The certification reflects your knowledge of core hospitality operations and can support your career development globally

What is included in the membership?

Membership includes this program, the Professional Toolkit, and access to the GHI Member Community, along with continuous new content

Start Your Journey in Hospitality Today

Build practical skills, earn your certification, and take the next step in your career
Unlock with Membership